Internships/Volunteer Specialists

Volunteer Internship in Information Technology

Scope of Internship:
May include, but is not necessarily limited to, the following:

• Participate in and learn techniques for providing professional, effective and efficient first-tier Service Desk technical support to an organization through email, phone, and walk-in support.
• Assist in troubleshooting Service Desk tickets.
• Assist in various IT projects from running cable to documenting processes.
• Assist in filing IT purchase orders and organizing departmental records.
• Will be assigned additional projects and/or research as time permits. Examples of such projects may include setting up a new Linux syslog server, creating a new CHF Windows 7 image, ghosting new computers, revising IT knowledgebase, etc.
• Includes opportunity for 2-3 hours/week of self-study with follow up conversation regarding foundational IT concepts, including but not limited to: Windows 7 OS, Active Directory, DNS, networking basics, Linux OS’s, SQL and data structure, and other topics as time and interest permit.

Qualifications:

• Confesses Jesus Christ as Lord and Savior, actively serving in a local church.
• Able to interact politely and thoughtfully with others at all times, whether by email, by phone, or in person.
• Exhibits a high degree of professionalism and diligence, able to maintain the integrity of IT’s reputation in the organization.
• High degree of accuracy and precision in task completion, ensuring the quality and reliability of work product.
• Fully trustworthy, able to reliably ensure the safety and security of IT systems.
• Exhibits a humble and teachable spirit, and the ability to learn quickly.
• Able to safely lift up to 30 lbs, crawl in tight spaces, and climb ladders.
• Previous experience in hardware repairs, software troubleshooting, or networking a plus.